💬 WhatsApp Queue System

Customers Queue via WhatsApp — Wait Anywhere

Customer scans QR code, receives a WhatsApp ticket instantly, and waits wherever they like. Staff press NEXT — WhatsApp notification sent automatically. No crowded waiting room needed.

💬 WhatsApp Us Request Free Demo → View All QMS Plans

How It Works

From QR Scan to Served — 5 Simple Steps

The entire journey takes under 30 seconds to join. No app download, no account registration required.

📱

Scan QR Code

Scan QR at entrance with any phone camera.

📋

Fill Details

Name, service type, phone number. Tap Join Queue.

💬

WhatsApp Ticket

Confirmation WhatsApp with queue number sent instantly.

🚶

Wait Anywhere

Wait in car, café or home — completely free to leave.

✅

WhatsApp Alert

Staff press NEXT → WhatsApp sent automatically.

Staff Queue Control

One Click — WhatsApp Sent to Customer Automatically

Staff use the web portal Queue Control panel. Press NEXT to call the next customer — their WhatsApp notification fires instantly. No manual messaging, no shouting queue numbers across the room.

RECALL re-sends WhatsApp if customer missed the first call. SKIP marks absent. PUSH transfers to another department with the same ticket number. CUT inserts a priority customer to the front.

NEXT → Auto WhatsApp Sent RECALL → Re-sends WhatsApp SKIP — Mark Absent PUSH — Transfer Dept CUT — Priority Queue Toggle Queue ON / OFF

Customer Queue Status Page

Live Queue Status on Phone — Auto-Updates, No Refresh

After joining, the customer sees a live queue status page on their phone updating every 4 seconds. Status changes from ⏳ Waiting → 📢 Called → ✅ Served automatically.

Phone vibrates and beeps when their number is called. Counter name appears ("Please proceed to Reception"). Queue link is valid same day only — expires midnight for security.

Live Status — No Refresh Needed Phone Vibrate + Beep on Call Counter Name Shown No App Download Link Expires at Midnight ⭐ Star Rating After Served

KPI Analytics & Reports

8-Section KPI Report + Queue Calendar + Customer Database

Average wait time (colour-coded green/amber/red), peak hour chart, counter performance with 🥇🥈🥉 medals, serve rate, WABA cost per customer, and repeat customer rate. All sections export to CSV.

Queue Calendar shows monthly view — click any day for full breakdown. Customer List auto-captures every visitor's name, phone, IC, and service history. Searchable and exportable.

Avg Wait Time Colour-Coded Peak Hour Chart Counter Rankings 🥇🥈🥉 WABA Cost Analysis Monthly Calendar View Customer Database + CSV

TV Display — Also Included

TV Queue Display Included at No Extra Cost

WhatsApp QMS also includes the full TV queue display — open in any browser on any Smart TV or monitor. No hardware box needed. Currently-serving number shown with sound alert and voice TTS announcement.

Customers who prefer waiting inside can watch the TV display. Both TV and WhatsApp notification work together in the same system, on the same plan.

Included in WhatsApp QMS Any Browser — No Hardware Box Voice TTS Announcement Sound Alert Every Call Auto-Refresh Every 3s YouTube Video Support

Pricing

WhatsApp QMS Pricing

Simple, transparent pricing. No hidden costs, no long-term lock-in.

WhatsApp QMS — One-Time Setup

^SGD199

one-time setup fee · includes training & WABA registration

SGD 35 / month Monthly subscription + SGD 0.05 per WhatsApp message sent

• WABA registration handled by our team (1–3 business days)
• No long-term contract · cancel anytime
• 30-day satisfaction guarantee
• Volume discounts for multiple locations

💬 Get Pricing & Demo Prefer no messaging fees? See Cloud QMS →

Everything Included

Unlimited queue tickets daily
Unlimited queue types & counters
WhatsApp confirmation on queue join
WhatsApp notification on every NEXT call
WhatsApp recall for missed customers
TV display + Voice TTS (both included)
Full admin web portal access
KPI analytics — 8 report sections
Queue calendar & monthly reports
Customer database & CSV export
Customer feedback star ratings
Staff session log & audit trail
7+ years local support

💡 Tip: Start with Cloud QMS (SGD 70/month, no messaging fees) and upgrade to WhatsApp QMS anytime — no migration, same portal.

FAQ

Frequently Asked Questions

Do customers need to download an app?▾

No. Customers scan the QR code with their phone camera — the queue page opens in their browser instantly. For WhatsApp notifications, customers just need the standard WhatsApp app installed.

What is WABA and do I need to register?▾

WABA (WhatsApp Business API) is the official channel for automated business WhatsApp messages. Our team handles the full Meta registration and approval process — typically 1–3 business days. Included in setup fee.

What does SGD 0.05 per message mean?▾

Every time staff press NEXT, one WhatsApp message is sent — SGD 0.05. Serving 100 customers/day = approximately SGD 5/day in messaging, plus the SGD 35 monthly subscription.

Can I upgrade from Cloud QMS to WhatsApp QMS later?▾

Yes — very easily. Both use the exact same portal. Upgrading just means connecting a WABA account. No data migration, no downtime, all queue history and staff accounts preserved.

Does it work for multiple counters and service types?▾

Yes — unlimited counters and service types included. Each counter can be renamed (e.g. "Reception", "Cashier A", "Dr. Lee"). Names appear on TV display, customer page and all reports.

How long does setup take?▾

WhatsApp QMS takes 2–5 business days — 1 day for portal setup plus 1–3 days for WABA registration and Meta template approval. Our team manages the entire process.

Ready to Deploy WhatsApp QMS?

Get a free demo and see how customers love being notified via WhatsApp. Setup from SGD 199 — no long-term contract required.

💬 WhatsApp Us Now Request Free Demo → See Cloud QMS Instead