Instant, accurate replies from your own product and service information. Your team steps in only when needed.
For WhatsApp Business API numbers on BulkSMS. Set up in your BulkSMS portal — start from a ready-made sample and fill in your details.
Sample chat · fictional business and illustrative pricing
Customers message at 11pm, on weekends, during lunch.
AI Reply answers instantly — from your information — and hands over to your team when needed.
Your WhatsApp Business number, answering customers 24/7 — from your own knowledge.
Customers get a reply in about 1–3 seconds, day or night, weekends and public holidays.
The AI replies using the products, prices and FAQs you enter. If the answer isn’t there, it sends your own “our team will get back to you” message instead of guessing.
Replies in the language the customer writes in — or fix one language if you prefer.
Create separate knowledge bases for each product or department. Customers who say “Hi” get a numbered menu built from your topics.
Customers can choose “Talk to our team” or type words like “agent” or “staff”. The AI stops and your team continues in the BulkSMS Conversation inbox.
When your staff answer a customer, the AI pauses for that customer for a period you choose, so it never talks over your team.
Typing “MENU” (or “EXIT”, “0”) brings the AI menu back at any time.
Run the AI 24 hours, or only at set hours, with a custom “outside hours” message.
A built-in simulator lets you chat with your AI in the portal. Nothing is sent to customers.
See every question and answer. A list of questions the AI couldn’t answer shows you exactly what to add next.
Start from sample topics and FAQ templates, fill in your details, and switch on. Bulk import FAQs from a CSV file.
One clear message per question, with bold text and lists where helpful. “OK” and “thanks” messages don’t trigger a reply.
Answers in seconds. Only from your information. Your team always in control.
The AI sends your greeting with a numbered menu of your topics (e.g. 1. Products & pricing · 2. Support · 3. General info · 4. Talk to our team).
e.g. “How much is the Pro plan?” — no need to pick from the menu first.
In a few seconds, in the customer’s language.
The customer gets your fallback message (e.g. “Our team will get back to you shortly”), and the question appears in your “couldn’t answer” list.
They choose “Talk to our team” or type “agent”. The AI stops and your team takes over. The customer can type “MENU” to return to the AI.
Everything happens in your BulkSMS portal — start from a ready-made sample and fill in your details. No coding.
Add topics (e.g. Products, Support, General) and entries: questions & answers, price lists, policies. Start from the sample starter kit or import FAQs from a CSV file.
Business name, greeting/menu, fallback message, handoff message, optional AI hours and outside-hours message, reply language.
Chat with your AI in the Test AI page and see which information it used. Adjust entries until the answers look right.
Turn AI Reply ON. Incoming WhatsApp messages are answered from then on.
Check the AI Reply Log weekly. Add answers for questions it couldn’t answer.
🛡 Built-in checks prevent switching on an empty or unfinished setup — sample entries that still contain placeholder text are skipped until filled in.
Need help? Our team can set it up with you.
Worried the AI will say something wrong? It is built to answer only what you have told it.
Each AI reply is sent as a normal WhatsApp service message and charged per message at your usual service rate. The AI itself is included. (Under our platform billing, inbound customer messages are billed once per 24-hour session. Confirm the applicable SGD rates with our team.) Greetings, menu replies and handoff messages are also one message each. Messages like “ok” or “thanks” don’t trigger a reply.
View SGD Rates →Typical customer questions AI Reply can answer from your own information.
Product details, prices, stock policy, delivery areas and fees, return/exchange policy, payment methods, store locations.
Menu and prices, opening hours, outlet addresses, delivery partners, halal status, catering and event packages.
Service packages and prices, service areas, how to book or order, what’s included, warranty terms.
Course list, fees, schedules, intake dates, requirements, how to register.
Project or model info, price ranges, showroom hours and location, how to arrange a viewing or test drive.
Opening hours, services offered, general price list, location and parking, how to make an appointment (booking itself done by staff or your booking link).
Plans and pricing, setup steps, common troubleshooting, support hours, how to reach technical support.
If your customers ask the same questions again and again, put the answers in your knowledge base and let AI Reply answer them — day and night.
Already on WhatsApp Business API with BulkSMS? Contact us to activate AI Reply. New to BulkSMS? Sign up free and we’ll help you get a WhatsApp Business API number first.
For order tracking, bookings and forms inside WhatsApp — build flows that connect to your systems.
Reply buttons, list menus and CTA buttons to guide customers.
See chatbot and Flow conversations in action.
Show customers your business is verified on WhatsApp.
Send templates and receive webhooks from your own system.
Get a WhatsApp Business API number with BulkSMS — the starting point for AI Reply.