Everything Included in Both Plans
Cloud QMS and WhatsApp QMS share the same portal with the same features. No feature gating, no hidden upgrades. The only difference is the customer notification method.
NEXT, SKIP, RECALL, CUT, PUSH — All in One Click
The Queue Control panel is the staff's main screen. The current waiting list is shown in order. Press NEXT to call the next customer — TV display updates or WhatsApp fires automatically depending on your plan.
RECALL re-notifies a customer who missed the call. PUSH transfers the customer to another service type with the same ticket. CUT inserts a VIP or emergency customer to the front without a new number.
TV Display with Voice TTS — Any Browser, Any Screen
Open the TV display URL in Chrome on any Smart TV or monitor — no hardware box, no app needed. The currently-serving number appears in large text visible across the room. A chime plays on every call.
Voice TTS announces automatically: "Now serving 7002, please proceed to Reception." Staff can toggle voice ON/OFF. YouTube promotional video plays in the side panel while customers wait.
8-Section KPI Analytics Dashboard
Management-grade analytics: average wait time colour-coded green/amber/red, peak hour bar chart, counter performance ranking with 🥇🥈🥉 medals, serve rate %, no-show rate, and repeat customer rate.
Queue Reports gives daily, weekly, and monthly summaries with trend chart and service type breakdown. Queue Calendar shows monthly view — click any day for the full breakdown. All sections export to CSV and PDF.
Star Ratings After Every Visit — Auto, Optional
After status changes to ✅ Served, a "⭐ Rate Your Experience" button appears on the customer's phone. No staff action needed. Customer taps, chooses 1–5 stars, optional comment — done in under 10 seconds.
Feedback Report shows average rating trend, breakdown by service type, breakdown by counter staff, satisfaction score, and a keyword word cloud from all customer comments. Enable in My Profile — default OFF.
Auto-Built Customer Database — Every Visitor Captured
Every queue request automatically adds the customer to your database — name, phone, IC number, service used, visit date, pax count. No manual entry. View repeat visit count and first/last visit date.
Queue Request History shows every ticket issued — searchable by date, name, service type, status. Staff Session Log shows who served what and when, with full activity timeline and login/logout times.
Cloud QMS vs WhatsApp QMS — Side by Side
See exactly what each plan includes.
| Feature | ☁ Cloud QMS | 💬 WhatsApp QMS |
|---|---|---|
| Customer Flow | ||
| QR Code Queue Entry — no app | ✓ | ✓ |
| TV Display + Voice TTS | ✓ | ✓ |
| Customer live status page on phone | ✓ | ✓ |
| Phone vibrate + beep when called | ✓ | ✓ |
| Link expires midnight — same day only | ✓ | ✓ |
| WhatsApp confirmation on queue join | ✗ | ✓ |
| WhatsApp notification on NEXT call | ✗ | ✓ |
| WhatsApp recall if customer missed call | ✗ | ✓ |
| Staff Controls | ||
| NEXT — Call next customer | ✓ | ✓ |
| SKIP — Mark as absent | ✓ | ✓ |
| RECALL — Re-notify customer | ✓ | ✓ |
| CUT — Priority / VIP queue | ✓ | ✓ |
| PUSH — Transfer to another dept | ✓ | ✓ |
| Toggle queue type ON / OFF | ✓ | ✓ |
| Custom counter names | ✓ | ✓ |
| Analytics & Reports | ||
| Main dashboard — live stats | ✓ | ✓ |
| KPI analytics — 8 sections | ✓ | ✓ |
| Queue calendar — monthly view | ✓ | ✓ |
| Queue reports — daily/weekly/monthly | ✓ | ✓ |
| Customer database — full history | ✓ | ✓ |
| Staff session log | ✓ | ✓ |
| Audit log — all actions | ✓ | ✓ |
| CSV & PDF export | ✓ | ✓ |
| WABA cost analysis | ✗ | ✓ |
| Other Features | ||
| Customer feedback star ratings | ✓ | ✓ |
| Appointment booking module | ✓ | ✓ |
| YouTube video on TV display | ✓ | ✓ |
| Unlimited counters & service types | ✓ | ✓ |
| Unlimited staff accounts | ✓ | ✓ |
| Multi-device — browser-based | ✓ | ✓ |
| WABA WhatsApp registration | ✗ | ✓ (we handle it) |
| Pricing | ||
| Setup fee | SGD 199 | SGD 199 |
| Monthly subscription | SGD 70/month | SGD 35/month |
| Per-message cost | None | SGD 0.05/msg |
See All Features Live — Free Demo
Scan a real QR code, join a real queue, and see the full portal in action. No sign-up, no payment, no commitment required.
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