Smart Queue System for Singapore Businesses
Eliminate physical queues. Customers scan a QR code to join — no app download needed. Notify via TV display + voice TTS, or WhatsApp. Real-time analytics and full staff controls included.
Queue System Plans & Pricing
Two plans, one powerful portal. Choose TV display (Cloud QMS) or WhatsApp notification — both include the same dashboard, staff controls and analytics.
Cloud Queue System - TV + Voice
TV Display + Voice TTS- Real-time TV queue display board
- Voice TTS announcement on every call
- Staff counter control panel (NEXT / SKIP / RECALL)
- KPI and analytics dashboard - 8 report sections
- Works on any browser - Smart TV, PC, tablet
- No per-notification charges
- Unlimited queue tickets per day
- Customer feedback and star rating system
WhatsApp Queue System
WhatsApp Notification- WhatsApp confirmation on queue join
- WhatsApp notification when it is customer turn
- Customers wait anywhere - car, cafe, home
- WhatsApp recall if customer misses their turn
- TV display included - same as Cloud QMS
- Staff dashboard with full controls
- Works with WhatsApp Business API (WABA)
- Customer feedback and star rating system
Powerful Staff Dashboard — Easy to Use
Your staff can call the next customer (NEXT), skip absent customers (SKIP), re-call missed numbers (RECALL), push customers to another counter (PUSH), and insert priority customers (CUT) — all from a simple web browser dashboard.
No hardware required — works on any desktop, tablet or smartphone browser. Custom counter names supported (e.g. "Reception", "Cashier A").
Real-Time KPI & Analytics Dashboard
Track average waiting time, average service time, number of customers served per counter, peak hours and daily/monthly trends — all from the analytics dashboard.
Use the data to optimise staffing levels, reduce wait times and improve customer satisfaction scores.
Real-Time TV Queue Display Board
Show the currently-serving queue number on any TV or monitor — just open the display URL in any browser. No hardware box needed. Auto-refreshes every 3 seconds.
Voice TTS announces each number automatically: "Now serving 7002, please proceed to Reception." Voice can be toggled ON/OFF. Supports multiple screens simultaneously.
Collect Star Ratings After Every Visit
After being served, customers receive a star rating prompt on their phone — no extra app needed. Rate 1 to 5 stars with an optional comment. Takes less than 10 seconds.
View feedback analysis in the portal: average rating trend, rating by service type, rating by counter staff, and a keyword word cloud from customer comments.
Calendar View, Reports & Customer Database
View a monthly calendar showing daily queue volume, serve rate, and average wait time at a glance — colour coded green, amber, or red. Click any day for a full breakdown.
Export daily, weekly, or monthly reports as CSV or PDF. Access a full searchable customer database — name, phone, visit count, services used — exportable for marketing follow-up.
Used Across All Industries
Any business with a customer waiting area can benefit from a Queue Management System.
Ready to Deploy a Queue System?
Get a free demo and see how QueueSystem.my transforms your customer flow. Setup from SGD 199 — no long-term contract required.
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